Refund policy

Return and Refund Policy

At LenovoParts.in, we strive to ensure you receive exactly what you need. If you experience an issue with your order, please review our comprehensive return and exchange guidelines below.

⚠️ IMPORTANT EXCEPTION: Please note that all electronic and laptop components (including but not limited to Screens, Keyboards, and internal components) are strictly NON-RETURNABLE and NON-EXCHANGEABLE. The return policies below apply only to eligible external accessories and peripherals.

Return and Exchange Summary (For Eligible Items Only)

Return Reason Return Window Return Method Return Shipping Fee Resolution
Defective / Wrong Item Received 14 Days from Delivery Mail / Courier Free (Seller covers cost) Refund or Exchange
Customer Error / Change of Mind 14 Days from Delivery Customer ships at own expense Paid by Customer Exchange OR Refund (minus 20% restocking fee)

1. Return and Exchange Window

For eligible items, customers have 14 days from the date of delivery to request a return or exchange. Requests submitted after this 14-day window will not be accepted.

2. Eligibility Conditions

To qualify for a return or exchange, the product must meet the following criteria:

  • The item must be in its original, unused, and undamaged condition.
  • All original labels, serial numbers, packaging, accessories, manuals, and protective materials must be intact and included.

3. Return Process

Please do not ship any items back without prior authorization. Unauthorized returns will be rejected.

Step 1: WhatsApp us at +91-9925115090 with your order number and invoice, the reason for the return, and clear photos or a short video demonstrating the issue (if applicable).
Step 2: Await our review. We will respond with an approval status and specific packaging instructions.
Step 3: For approved returns, securely package the item and hand it over to the designated courier.

Approved Return Address:
LenovoParts.in
38, Shivam Bunglows, Bopal
Ahmedabad, Gujarat, 380054
India

4. Resolution Scenarios

A. Seller Error or Defective Products (Eligible Items Only)
If you receive a defective, non-functional, or incorrect eligible item:

  • We will arrange a free return pickup via our courier partners.
  • You may opt for a replacement or a full refund.
  • If a replacement part is out of stock or unavailable, a full refund will be issued automatically.

B. Customer Error or "Change of Mind" (Eligible Items Only)
If you ordered the incorrect part/model or no longer need the eligible item:

  • You may choose to exchange the item or request a refund.
  • Restocking Fee: If you opt for a refund, a 20% restocking fee will be deducted from your final refund amount.
  • Shipping: The customer is strictly responsible for shipping the item back to us at their own expense using their preferred courier. We do not arrange return pickups for these scenarios.
  • Once the returned item is received and passes inspection, your replacement will be dispatched or your partial refund will be processed.

5. Refund Processing

Refunds are processed for eligible defective/incorrect items, or for eligible customer-error returns (subject to the 20% restocking fee).

  • All returned items are subject to inspection upon arrival at our facility.
  • Once approved, refunds will be credited back to your original payment method within 5 to 10 business days.
  • Please note that your bank or credit card issuer may require additional processing time to post the funds to your account. If 15 business days have passed since your refund approval, please contact us at support@lenovoparts.in.

6. Non-Returnable Items

For quality and security purposes, the following items are final sale and strictly cannot be returned or exchanged:

  • Electronic & Laptop Components: Items such as laptop screens, keyboards, batteries, motherboards, and any other internal or external components are non-returnable.
  • Items that have been physically damaged or tampered with.
  • Products missing their original packaging, serial numbers, or labels.
  • Custom-ordered or specially programmed components.
  • Software, digital products, and license keys.
  • Gift cards and credit notes.

Items returned that fail our inspection due to usage/damage, tampering, or missing components may be rejected entirely or subject to additional fees at our sole discretion.

7. Shipping Damage and Refused Deliveries

  • If a returned item is damaged in transit due to inadequate packaging by the customer, it may be rejected or receive a partial credit.
  • Orders refused at delivery or returned due to an incorrect address provided by the customer may be subject to redelivery fees or processed as a customer-error return (subject to the 20% restocking fee).

Contact Us

If you have any questions regarding your specific order, please reach out to our support team:

  • Email: support@lenovoparts.in
  • Phone: +91 9925115090
  • Address: 38, Shivam Bunglows, Bopal, Ahmedabad, Gujarat, 380054